Q: Do I get to meet my pet sitter?
A: Yes. We have a complimentary meet and greet before services begin.

Q: Is service guaranteed?
A: Once it has been booked and confirmed, yes. If your assigned pet sitter becomes unavailable, a backup pet sitter is provided.

Q: How much notice is required to book services?
A: Brand new clients are required to give at least a 7 day notice. However, established clients may request on a short notice basis. In both cases, the ability to accept the request is based on availability, so the more notice the better.

Q: How do I request services?
A: Services should be requested via a personal and secure online portal.

Q: Should I tip my pet sitter?
A: Although tipping is not required, it is appreciated and certainly noticed by the pet sitters. Some of our clients tip on a weekly basis, per visit, or per group of visits, depending on the nature of the services provided.

Q: How do we accept payments?
A: We accept credit cards, Zelle, and Venmo. We do NOT accept personal checks.

Q: Are you Bonded and Insured?
A: Yes. Credentials will be provided upon request.